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Questions to Ask Before Hiring a Web Design Company in Melbourne
11 June 2014

Deciding on a web design company in Melbourne can become a stressful process. To make this process easier, there are some general evaluations you can make in order to  start narrowing down your interests.  Here are a few questions to think about and ask a web design provider before hiring them.

How are they priced?

A web design company can construct their pricing by flat rate, hourly, or monthly payments. With flat rate pricing, there are no hidden fees or over costs. While an hourly estimate can be given, there is no definite way of knowing the exact amount of hours a project will take. Hourly pricing is best for larger projects.

What is their history?

What types of clients has the company previously provided work for? The best provider for your project is experienced, familiar with your industry and creates not only great design but delivers excellent results as well. Look through their testimonials on their website to see how satisfied their past clients were. How do they show off their portfolio? If the web design company is only showing you images with no links, statistical results, or processes, you may want to ask them to provide more details to you about their portfolio through email.

Are they full-serviced?

Sometimes a web design company will also offer graphic design, copywriting, printing services, etc. This is great for keeping the quality consistent throughout your entire brand. Is the company full-serviced or specialising in just web design?

How many clients do they have in queue?

If a web design company has an excessive amount of clients under their belt, this means that they are high in demand.  Its usually a good sign of a good digital agency.

Do they offer revisions?

In the event that you aren’t happy with the initial design, you will want revised concepts. Some web design organisations will offer you unlimited revisions while others will make you pay for each round. Make sure the company offers a considerable amount of revisions to ensure you can achieve the look you want.

How will you update your site?

Many web design companies offer monthly maintenance at an hourly rate to handle this problem for you, but the costs can add up quickly. How will the web designer allow you to complete this yourself? Will there be a content management system? Will the company provide training on the system? Your website will need to be updated regularly, whether it is a blog, fixing content typos, or adding to a gallery.

Will you own the site?

It is important to make sure that after the website is built and paid for, you have all the ownership and rights to all the elements of the site.

There are a number of other questions you can ask a web design company to test their qualifications. Like in any decision, trust your instincts. If you feel a company is wrong for your business, don’t hire them even if they have a great portfolio and low pricing. Your business brand depends on the company you choose, so choose wisely.

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