Senior Account Manager

Account Manager
9 June 2022

Position Title: Senior Account Manager

Department: Performance // Client Service

Reports To (title): Head of Performance

Location: South Melbourne & Remote

No. of Direct Reports: 3

Date: May 2022



We’re JTB Studios. An independent digital development, design and performance marketing agency based in the bustling creative epicentre of South Melbourne, and over 15 years’ experience doing just about anything digital [did we mention we live in a very cool co-working space called Creative Cubes too?].


At JTB, each project is a careful cultivation of innovation, talent and technology. We are a passionate team of creative thinkers and problem solvers, with a flare for all things digital. A highly-skilled bunch of subject matter experts who take the specialist route, as opposed to the generalist one, when it comes to building our agency’s capabilities, products and services. We have a team of award-winning designers, experienced project managers, innovative digital marketers, and agnostic technical developers.


We also pride ourselves on supporting people and fostering a fun and engaging working environment that makes you love to come to work. We focus on developing the individual skills and capabilities of each team member, understanding that no one person is the same, and offer competitive working conditions and experiences [did we mention there’s plenty of office doggos?].




With a cast of amazing clients from a range of diverse industries, including eCommerce, Finance, Property, Fashion and Education, no one day is the same at JTB.


We not only do things like build new websites, scope integrations, develop data warehouses, design new customer portals, strategise new product & market launches, analyse campaigns, write content, and launch ads [let’s take a breath shall we], we also attend innovation conferences, collaborate with our agency partners, write research papers, conduct user experience tests & conversion experiments, speak with our client’s customers, and offer really great restaurant recommendations.


We’re an agency that’s always looking for ways to learn, develop and grow together, both internally as a team of digital thought-leaders and externally alongside our client tribe.




We are looking for a new Senior Account Manager [aka ‘Client Engagement Boss’] who shares a passion for quality and collaboration to join our expanding team of client engagement specialists. We’re looking for someone who’s ready to take the next step in their career, who’s excited by the opportunity of helping further develop our agency direction and the services, products and value we provide to a cast of amazing clients.


Position Summary


This role is aimed at Account Managers at a Senior level – applications welcome.


The Senior Account Manager will work within a team environment to deliver best-in-class Account Service & Digital Performance solutions for a range of retained & non-retained clients. This position will work on a broad range of projects with clients from a diverse range of backgrounds, including; digital transformations, company websites, software portals, eCommerce stores, digital products, landing pages, and web and mobile applications.


You will also be working with a team of highly skilled digital marketing practitioners who are tasked with optimising the above-mentioned project outcomes by providing services such as campaign strategy and direct-to-consumer consulting across several key channels, including: search engine marketing, social media marketing, display & native advertising, search engine optimisation, content marketing, email marketing and more.


This role will work very closely with our Head of Performance, and will require strong client service skills, along with a level of technical and commercial acumen, and project delivery experience.


Key Relations


  • Department Manager
  • Department Colleagues
  • Design Team
  • Project Management Team
  • Development Team
  • Digital Marketing Team



  • Clients
  • 3rd party vendors
  • Agency partners


Key Areas of Responsibility (including but not limited to):


Client Service

  • Foster partnerships with existing and prospective clients.
  • Develop and implement strategic account plans for client growth.
  • Nurture and grow client relationships for retained clients.
  • Manage large scale engagements across a large program of work.
  • Provide consultative advice and direction for both internal and external stakeholders.
  • Contribute to overall team culture, performance and outcome success.
  • Collaborating with team member’s discipline leads, you will coach team members on:
    • Successful client interactions by providing them with the context and insight on the account and on how their individuals efforts contribute to account health and growth; and
    • Achieving their personal development goals within the context of their work on the account.


Stakeholder Relationships


  • Communicate with internal & external Project Managers
  • Communicate with our Developers
  • Communicate with our Designers
  • Work with Clients to drive the best delivered outcome


Required Skills & Attributes


Qualifications & Experience


  • 6+ years’ relevant industry experience.
  • Ability to effectively manage your client, project and task allocation hours and resourcing commitments.
  • Ability to work alongside our project delivery, design and development teams to facilitate delivering outcomes on time and budget. .
  • Experience with stakeholder engagement in the ongoing management of technical projects and performance management retainers.
  • Confidence and curiosity to provide strategic insight, consulting support and guidance to clients.
  • Experience with commercial forecasting and ongoing reconciliation.
  • Not just an ability to, but an enjoyment of, working autonomously, mentoring and upskilling others within the team.
  • Ability to find a potential problem to solve or opportunity to obtain, versus being given a specified client brief – you are a problem finder not just a problem solver.
  • You have a passion for forming and nurturing successful senior executive level client relationships, and helping your clients succeed is key to how you measure your own success.
  • Experience with performance marketing including functions such as campaign strategy, channel identification & activation, data & analytics, and media management would be advantageous.
  • Experience in agile technical projects and active participation in agile ceremonies would also be well received.


Competencies (Personal Attributes/Behaviours)


  • Strong written and communication skills.
  • Ability to communicate to internal and external stakeholders, with the ability to clearly articulate recommendations & solutions.
  • Ability to cross-sell opportunities/services/products with your clients.
  • Attention to detail and on time delivery.
  • The ability to work efficiently, both independently and collaboratively within a team.


Additional Information


  • Due to the nature of the position and industry, there may be a requirement to work outside normal business hours and occasional interstate travel.
  • JTB must comply with any public health orders, legislation made by state and territory governments as well as community expectations relevant to our services.
  • JTB is an Equal Opportunity Employer and encourages people from all backgrounds to apply.
  • JTB acknowledges and respects the privacy of individuals and handles personal information in compliance with Australian Privacy Principles.




This is a full-time position with a preference for a 1–4 week start. If this sounds like a place you’d like to spend a bulk of your time, drop an email to [email protected]



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