User & Customer Analysis

Customer satisfaction analysis

A combination of quantitative and qualitative methods of analysis allow us to know whether or not your customers are satisfied with your product or service. We assess whether the user is achieving their goals, if they are satisfied or unsatisfied.

Customer segmentation analytics

Customers aren’t infinite so we divide them into various segments. Assessing the user and tailoring the marketing and communication efforts to the most likely buyers.

Web analytics

Analysing online behaviours and patterns allow us to increase retention time, engagement and sales. Both on and off-site web analytics are useful for measuring commercial results and marketing opportunities.

We want full visibility of your users. What they do and how they flow through your sites and applications. We’re able to understand the users as individuals as well as by trends, dividing them by interest, behaviours and their own unique journeys. Measurable and trackable data gives us the ability to make questions objective, giving them clear and defined answers.