The sequence of steps the user is required to take in order to accomplish a task
The visual representation of a user’s path with a prerequisite goal
The visualisation or flowchart of the multiple interactions a user needs to take to complete a specific task.
Websites and applications screens would be a jumbled mess without proper direction. The user flow is the basis for the content requirements that appear. It provides answers to questions regarding functionality and accessibility issues and requirements. And if there are ever issues with the user experience, having a clearly defined user flow allows you to troubleshoot and pinpoint exactly where things might be going wrong.